Example AI colleague

Meet NOVA.

Sales & Enquiry Coordinator

A feel for the colleague you could work with: curious about your business, clear in its answers and ready to ask when something doesn’t add up.

You choose the name, working style and role. This profile is a starting point we would shape around your team.

Working style: Warm, direct and organised
Where you work together: Outlook and Teams
Useful from the start: Business questions, research and remembering decisions

Illustrated portrait of NOVA, an example AI colleague — NOVA · Illustrative AI character, not a real person.

Example colleague profileShaped around a sales-support role

How we would work together

“Loop me in. I’ll ask what I need to know.”

NOVA researches your products, market and competitors, learns from the conversations you include it in, and checks what is unclear. It remembers confirmed decisions and revisits its understanding as your business changes.

A USEFUL FIRST QUESTION“What do we normally tell someone asking for next-day delivery?”

NOVA finds the current guidance, explains where it came from and flags anything that needs confirming.

01 / WORKING STYLE

What working with NOVA could feel like

Short, useful answers with the detail available when you need it
Questions that uncover missing information
A clear distinction between what it knows and what it needs to check
Suggestions when the same question or problem keeps coming back

02 / GETTING TO KNOW YOU

What NOVA needs to learn

Your products, customers and place in the market
Why you recommend one option over another
Who can confirm prices, delivery dates and technical advice
What a good reply sounds like in your business

Your input still matters. NOVA cannot know private history it has never seen. It researches and asks; your team fills in the gaps and confirms important changes. FUSED manages the learning and checks its understanding with you.

An everyday conversation

Ask a question. See how it thinks.

This is an example of how NOVA could respond using guidance your team has confirmed.

YOU ASK IN TEAMS

“NOVA, can we promise this customer delivery next Friday?”

NOVA · AI COLLEAGUE

“Operations needs to confirm the date first. Friday delivery was approved for the last order as a one-off. I’ve found the product information you need—would you like a summary while you check the date?”

What this shows

Remembers the reason behind an earlier decision
Checks whether it applies to this request
Helps with what it can answer now

Illustrative conversation, not a live demo or a client result.

When you want more help

Give NOVA an enquiry-handling skill.

Once it knows the business, you might ask it to gather enquiry details, prepare replies and keep sales records up to date.

FUSED quotes, builds and tests that skill with you. You decide which replies it can send and when it must ask a person. The starting learning service is useful on its own.

The skill is the next step.

The profile shows the working style. The skill defines the extra work, the result you need and what requires your approval.

Explore the enquiry-handling skill

Make it yours

Start with the role your team needs.

Bring a few questions from your working day. We use them to shape the colleague’s knowledge and communication style, then check its answers with you.

You can choose a name and personality directly. If comparing a few working styles would help, we can prepare example profiles. A shortlist is optional.

Sketch your colleague’s role

One useful conversation

Start with one
cloud colleague.

Tell us about your business. We’ll help you find a first role, explain the service and give you a clear proposal before you decide.

Talk to FUSED Or sketch a role in five minutes