Meet your colleague.
Choose a name, personality and broad role. We arrange email, Teams and appropriate access with your IT team. Introduce it to the people it will work with.
How it works
Meet your colleague.
Start asking questions.
Ask about a product, check a process or pick up an earlier decision. Your colleague answers from what it has learned, asks when something is unclear and keeps its understanding current. FUSED sets up and manages the service.
Your starting point
Start with a colleague.
Build on what it learns.
Sales, administration or helping people find answers: a broad starting role is enough. FUSED helps with the details as your colleague gets to know the business.
Ask questions. Keep it in the loop.
Use it for answers about the business while it researches, asks questions and checks its understanding. Relevant emails and Teams conversations help it keep up as things change.
Add skills when useful.
Request a skill or consider its suggestions. We agree the work and fees, build and test the skill with you, then support it in use.
Start with what you have
A person. A few useful materials. Your existing tools.
You do not need a finished knowledge base. Choose someone who knows the work and a few reliable sources. FUSED agrees the initial focus and your team’s input; the colleague helps find the gaps and asks the next questions.
In the tools your team already uses
Loop it into the email.
Bring it into Teams.
Email it directly, copy it into a relevant thread or include it in an agreed Teams conversation. It picks up context, asks when something is unclear and uses what it has learned next time.
“NOVA, looping you in on this.”
Inbox
A question about delivery dates
“NOVA, can I promise delivery tomorrow?”
NOVAYour AI colleague
A later conversation
What NOVA remembered
Delivery dates need Priya’s confirmation. Next-day dispatch is not a guarantee.
Illustrative FUSED learning record · Source: your confirmed reply03 / With a document-update skill
From a confirmed answer to current guidance.
The same delivery example, with document and website connections added.
Concern identified
The guidance still differs
NOVA flags the website’s next-day claim and asks the responsible owner to review the delivery procedure.
Draft for review
A specific correction
“Delivery dates need Priya’s confirmation. Next-day dispatch is not a guarantee.”
The document owner reviews the revisions and effective date.
Once approved
The change reaches the team
The connected procedure and webpage are updated. Authorised sales staff are notified. NOVA uses the current guidance; earlier versions and approvals remain in the record.
Illustrative FUSED workflow. Connections, approvers, access and publication rules are agreed for your skill.
AN IDEA FROM NOVA · ILLUSTRATIVE EMAIL
An email from NOVA.
NOVAnova@your-business.example
An idea for helping with enquiries
“We keep seeing similar product questions. Could I help collect the details and handle the replies? FUSED could build that skill with us.”
You choose what comes next. FUSED designs, quotes, builds and supports each skill with you.
Illustrative conversations and memory record, not a live demo or a built-in Microsoft feature. FUSED configures the learning service and connections for your environment. See how it fits your business.
Put a face to the idea
Meet NOVA.
See an example colleague’s working style, what it would learn about your business and how it could answer a question in Teams.
Meet your example colleagueThe first few weeks
Give it a good start.
The learning keeps going.
Allow around two weeks for initial learning on a focused role, with your people and information available. Your colleague researches and asks; your team fills in the gaps; FUSED checks its understanding with you. We test what it knows before agreeing it is ready.
Research and ask
- Review agreed documents, website pages and market sources
- Map products, terms, responsibilities and useful context
- Ask focused questions of nominated people
- Record conflicts, gaps and information still awaiting confirmation
Test and refine
- Work through realistic questions and role scenarios
- Check tone, accuracy and escalation behaviour
- Correct misunderstandings and confirm important answers
- Agree what is ready, what remains guided and what is out of scope
A self-learning cloud colleague
Your business evolves.
Its understanding should too.
It researches your business in depth: your products and services, industry, competitors, unique positioning and public social content. It revisits that picture as the business refines its offer, changes direction or responds to the market.
Through email and Teams, it captures decisions and their reasons. It checks whether a change is a standing instruction or an exception, what it replaces and who may be affected. Recurring gaps become suggestions for improvement.
We agree what it can read and how often it should check for changes. It can remember decisions automatically under those rules, and asks you to confirm important or unclear changes. It keeps outside research separate from your instructions and only shares information with people allowed to see it.
- What you do and who you serve
- Your industry and competitors
- What makes you different
- Your website and social messaging
- How your people get work done
- What has changed and why
ResearchReview agreed sources
AskFill a specific gap
RememberKeep confirmed context
UseKeep the right people informed
ImproveLearn from recurring gaps
Learning more does not grant permission to do more. New skills, systems and responsibilities still need to be agreed with you.
Clear authority
What can it do without asking?
Each new skill starts with its own tests and reviewed work. You decide which routine actions it may handle once the results support it. Some work can always stay under review.
Do, once agreed
- Tested routine actions within agreed rules
- Use known information from approved sources
- Complete standard follow-up and record updates
- Prepare low-risk work for review
Ask
- Important information is missing
- A request falls outside the normal pattern
- A commitment or approval is required
- An instruction or policy may need to change
Hand over
- Sources or instructions conflict
- A sensitive or high-risk situation needs attention
- The same failure keeps occurring
- The matter sits outside its agreed role
After launch
FUSED stays involved.
We maintain the connections, monitor whether work completes and help when something goes wrong. As your business changes, we review the service with you and agree improvements. Affected work can be paused or returned to review while we check a fix.
Monitor
Check that jobs finish, the right people receive the results and records stay up to date.
Review
Spot repeated problems and things that still need an answer.
Update
Agree important changes to the role, permissions, systems or instructions.
Improve
Use recurring problems to improve how the work gets done.
Practical questions
Questions before you start.
How much time does our team need to contribute?
Choose someone who knows the work and can answer questions. The colleague researches first, then asks about what it cannot establish. We agree the time and frequency of those conversations with you before starting.
What do you mean by self-learning?
It takes an active role in finding out about your business. It researches, asks questions, remembers confirmed answers and revisits what it knows as things change. FUSED manages that process. It is updating business knowledge; it is not retraining the underlying model or giving itself new permissions.
Do we need a finished job description before we start?
No. “Help our sales team” is enough to start. We agree a broad role and who will guide the colleague, then refine the work as you get to know it.
Is a cloud colleague a real person?
It is AI, clearly identified as such. A name, role, work email and Teams presence make it easy to involve in the working day. FUSED provides the people who build, manage and support it.
Do we have to review several candidates?
No. We can help you choose a suitable starting colleague directly. If you would like to compare working styles, we can prepare a small shortlist and some questions to try.
Does learning mean retraining a public AI model?
Here, learning means developing and updating the business knowledge available to your colleague, not retraining the underlying model. Provider data-use terms, access, retention and other safeguards are confirmed for your engagement before information is connected.
Is the colleague guaranteed to be ready in two weeks?
No. Around two weeks is a planning guide for a focused role, with access to the people and information it needs. We check its understanding with you. Anything that is not ready stays under review.
Will we need to replace our current systems?
Usually we start with the tools you already use. Any new software or connection is discussed as part of the design and costs.
Does every action need our approval?
No. You may approve defined routine actions after reviewing how the skill performs. You can also keep a skill in review. It never gains broader permission merely through time in use or a good result elsewhere.
Does FUSED read every email or Teams conversation?
No. We agree which sources, accounts and conversations the colleague may access. Copy it into relevant exchanges; it asks when it needs more context.
What happens when the business changes?
It revisits agreed sources and asks about changes. You can also tell it directly in email or Teams. It updates confirmed knowledge and flags affected work or documents. FUSED checks whether the service needs adjusting.
How do the fees grow?
You pay for setup, the ongoing managed service and the skills you choose to add. One skill can handle many related tasks. We explain any new work, connections and fees before you agree to them. See how the fees work.
One useful conversation
Start with one
cloud colleague.
Tell us about your business. We’ll help you find a first role, explain the service and give you a clear proposal before you decide.